FAQ

Good to know

Frequently asked questions

Ages, safety, shipping and returns. Still unsure? Ask us.

Ages & safety

Every page shows the manufacturer's age grade and any small-parts warning. Email us the child's age and interests and we'll suggest a few.

We stock toys sold for the U.S. market with the required age grading. Follow the age grade and supervise play with magnets, batteries and small parts.

Model kits and some STEM sets do — the product page says so. Plan a rainy afternoon together.

Yes — 75 Main St, Sag Harbor, NY 11963, United States, Open daily 9 AM – 8 PM ET. Choose free local pickup at checkout.

Shipping

Flat $5.95 on U.S. orders, free on orders $60 and over. Local pickup is free. See our Shipping Policy.

Packed within 1–2 business days, delivered in 3–7 business days. Tracking is emailed as soon as it ships.

U.S. addresses only at this time.

No — orders ship without prices, so they can go straight to the birthday kid.

Returns

30 days from delivery on unopened items in original packaging, no restocking fees. Opened toys can't be returned for change of mind. See our Refund Policy.

Email support@kitesoftheharbor.com within 30 days with your order number and a photo. We'll send a replacement or a full refund including any shipping you paid.

All major credit and debit cards, plus PayPal, Apple Pay, Google Pay and Shop Pay.

Still have questions?

A real person at the shop replies, Open daily 9 AM – 8 PM ET.

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